Just wondering if anyone else has or had this issue with their IHD. After having it installed, everything was working fine and then one day a message on the IHD started to show saying “Gas Supply Disconnected”. At first, I checked that I had gas on the hob and it was fine. Next I checked the meter itself and the display on it was solid black, like the contrast was turned right up. I spoke to someone on a live chat and was told that it was a smart meter issue, however they were still receiving my readings (which I later verified via the app), but they weren’t in the process of / didn’t have the capacity to do repairs on them.
Whilst it’s not the biggest issue in the world, like I said I wondered if anyone else had an issue with their IHD and knew of ways to resolve it. I didn’t know if it was a “de-sync” of some sort and if so, whether there was a way to “re-sync” it? I think we only had it installed for about 3 months before this happened, but It was a really helpful tool to monitor or gas usage during the colder months. Whilst I can do this via the app, it’s not real-time and I can only see the previous day’s usage. If not, I guess I’ll have to try and speak to someone on the live chat again.
Thanks in Advance