Gas This looks very different from what we're expecting

Hi,

every time I add my Gas Meter readings I get: “This looks very different from what we’re expecting. Are these numbers correct? If they are and it’s the right meter, send us a photo of the meter and we’ll look into this.”

How can I stop this to not have to submit a photo on top?

Lisa

What does it say is the most recent reading? How does that compare to the reading you’re trying to submit?