General Question

Hi all i have switched to bulb for my electric and have gone on the pay monthly plan but still having to go the shop to top my meter up. Does anyone know how long it takes untill i dont have to keep going the shop to do my electric

Hi @Dave_Atkins85

It looks like you have a prepayment electricity meter which means you’ll need to continue topping up at the shop. You’ve not got a monthly payment set up. Could you give me some more details to why you think you’re on a monthly payment and I can investigate?

If you want to switch to a monthly plan, you’ll need to either have the meter exchanged or have a smart meter installed.