My account has credited 125.90 and It is so difficult to get refund.
I called the hotline 0300 30 30 635 on 28 / 5. The gentleman verified my personal details and advised will refund to my debit card which is the same card i have been paying the bills.
Then 4/6, i checked my account and it is nothing have been credited, therefore i called again.
Another gentleman verified my personal data and said i shall login and locate account setting, input my debit card nbr and hence will refund the credited amount.
However, i screen the web and unable to find account setting or any column i could input my debit card nbr…
Could you advise what should i do to get my money back? I feel hopeless and perhaps, i should just forget the credited amount 125.90. Is that right?
Chuang & Lee