Given Metre Readings so why an estimate for Elec but not Gas

I joined Bulb in Sept gave my initial readings. Been on holiday for a month , asked to put ion my Oct readings on my return. So hardly much movement as the house empty other than background heating which was gas . Just had my Oct bill , my gas meter reading was accepted but you have estimated my electricity reading. Why ? the reading I gave as true.

Hi @karenc you’re right, it looks like our system thought it was a little strange that your usage was so low, so it used an estimate instead. I’m sorry for that. I found the read you entered and have pushed it through. I’ve reversioned the bill and it’s looking much much better. Cheers!