My two-rate meter (E7) has stuck on night rate. I’ve read so much on here about Bulb’s lack of response that I was dreading using their live chat facility.
To my shock, I got a customer service guy within 10 minutes of posting the problem with my meter.
And, without tempting fate, the “good part” is that as they can’t fit E7 smart meters “just yet”, they will accept just the night readings. Faulty meters are only replaced with smart meters. They said it’s their fault they can’t change the meter, so they’ll effectively take the hit. I’ve kept the email copy of the live chat as proof of what they said.
However, I’m keeping readings of night and day usage in case they try (and succeed) in convincing me they were wrong to give me the reply that they did!
So, on this occasion, no complaints from me.