Just got my latest statement and now -£5 balance.
My balance last night was £205 and last month’s bill £129 with Gas Smart reading and Electricity submitted reading
So this month’s bill is £210 again with Gas Smart reading and Electricity submitted reading.
You have done about 15 months worth of statement corrections yesterday so I can’t track what my actual bill this month should be but I do know I haven’t run up £210 worth. Why all the corrections? I have lost month by month transparency. You are charging me more for historical usage already paid for. Please provide me something I can follow. This is just wrong.
Sort this out now