Great service on refund

Requested a refund today as I was nearly £400 in credit. £250 in my bank the same day!

I had a slightly different experience, my account was £551 in credit and was refused a £400 refund. Initially I was told I had to be a full month’s direct debit in credit £335, after a battle and pointing out my average summer usage is £140 they allowed me to have a £336 refund (it took nearly 5 days).