A few thoughts below:
1. As the meters have not been commissioned to the smart network, we are unable to communicate with them remotely to pull any data on readings.
I dont need you to pull the data. The data should be pulled to the Device first, before it is sent to you… that is the problem.
2. The meters we have installed do work, it is just the case that we’ve had trouble getting yours connected to the smart network. There are a lot of complex reasons this can happen, not relating to the hardware but the software. This is why sending out an engineer won’t fix the problem, it is something we fix remotely from our end.
**Which software, the meter software, the handheld device software, or your internal network software? all 3 of these are independent.
Your internal doesnt affect my meter. This is your communication issue
if it is the software of the meters on my wall, why is it only affecting some users and not all? that would indicate a hardware fault or a an update requirements.
Handheld software would be the same as the wall meter.
- I completely understand your desire to be billed accurately, that’s what we want too and we’re happy to help. I’d advise reading this help article here, which will help explain how to take manual meter readings from the meters themselves: https://help.bulb.co.uk/hc/en-us/articles/360029317971-How-to-read-Bulb-s-smart-meters
You are ignoring the point that i do not want to pull my house apart to get the the wall meters. Hence the reason i want the handheld to work to give me the answer.
The old meters were analog, you could slide a phone down and take a photo… simples. The new meters require button pushes… ergo no phone photo… which means it is inconvenient.