I had the dubious pleasure of singing “Happy Birthday” to a smart meter issue recently and I’m hoping not to let it age another year before resolution.
I have been sending manual electricity meter readings since the installation of smart meters in my home on 19th November 2019.
Bulb sent me email on 26th November 2019 saying the engineer was unable to connect my electricity smart meter to the network. It also said Bulb would be working on a fix. To this day it is still unconnected to the network.
Interestingly my gas smart meter sends readings. Uninterestingly the IHD supplied has never worked even for gas. All it ever does is reboot every couple of minutes. I gave up long ago with it and it sits languishing in the back of a drawer.
Advice for anybody contemplating getting smart meters from Bulb - Be prepared to sing “Happy Birthday” to Bulb smart meter issues!