has anyone else had a problem with their gas readings submitted not being received?

I have submitted both electric and gas readings every months since I joined in April and BULB have only taken my electric readings - they are now estimating all gas and tell me I have used £486 of energy in one month. I am desperate at this situation and cannot get them to answer me. The chat line is always down and they are only open on the phone during working hours???/ I will need to speak to the Ombudsman if they don’t answer me. I left TOTO to come to this lot because of disgusting communication with TOTO.

Hi,

Have you tried emailing a photo to bulb?