the problem started after installing the smart meter,
it does not matter whether the state of the counts is given manually or automatically, the bill is not inserted.
I haven’t received my bill in a year , balance:
£1,2K in credit
I think it’s time to change the energy supplier.
Thanks for posting. I’m sorry that you haven’t received a statement in such a long time - we absolutely need to get this fixed as a priority (even if you’re switching away).
I’ve just opened a complaint for you, and sent you email confirmation of this. I’ll be working on your case going forward so please feel free to get back to me via that email/on this chain if you prefer.