I have a bulb account since April and have smart meter so I see my daily usage for electric and gas and no need to submit meter readings. I only had a statement for April and since then my account does not show how much I used the months and I am in a huge amount of credit. Because I don’t see any deduction at all since April I have no idea what is my actual credit so I am afraid to change my direct debit as not sure how much I should pay a month. Why I don’t have any statement at all??? Any idea how to get statement to find out what is my actual balance?