Pretty much as the title says - had smart meters installed on 20th July this year. The engineer didn’t have an IHD with him and told me he’d put a request in for one to be sent out within a few days. I’ve chased this twice since and have been told I am on a waiting list - surely it shouldn’t take this long?
The more pressing issue is that I haven’t been billed since the smart meters were installed, but have continued to have money taken via direct debit so my account is now over £700 in credit and I’ve got no idea how much energy I’m using each month.
Please can someone help resolve this! Thanks in advance.