I have just (within the last 2 Months) switched to Bulb for both my Business and home supplies. The Business has been closed down due to Government instruction and in the last 24 hours, I have tried to top up the home electricity meter.
The meter is not showing any top up, in spite of the fact it says “Token Accepted” and I have the PayPoint receipt that says it was credited by the retailer.
In regards the Business, the Direct Debit is still ongoing in spite of the fact I have explained the situation via email. The only reply I have had is that Direct Debits will continue no matter the useage or duration of non useage. i am getting to the point of stopping the Direct Debit if Bulb are not prepared to listen to what I am saying. Much as I get that Bulb are charging a set amount in advance, this is no reason for them to amass hundreds of pounds in unused credit without any possible way in the online account to reclaim any overpayment.
Bulb have literally less than a week to sort this situation out, or else I will find another supplier without any further delay.