Having trouble finding your account

Hi
Trying to set up an old account online.

  1. After logging in all I get is “we’re having trouble finding your account”.
  2. I then put in our details and it says verify your email.
  3. I verify email, It then goes back to point 1 and the cycle continues.
    How can I link the online login to our account?
    Thanks

Hi, i’m having exactly the same issue as you mentioned. i just switched to Bulb and it’s a new account.

appreciated if the bulb support team would read this and offer any assistance.

Hi @sheiladianehorsfield and @arlui910,

I’ve popped you both emails now - please get back to me there when you can!

All the best,
Georgie

Hi GeorgieS, I wrote an email to support team and my problem is solved. I can sign in normally now. Thanks.

@arlui910 thats great to hear, glad it’s sorted! Let me know if you need a hand with anything else.

Hi Georgie, the same thing hs happened to me. Would appreciate any help. thanks!

Hi @Kollie,

Welcome to our Community page! :wave:

I was taking a quick look into this now for you and can see that you have been in touch with us since your message, and it appears that this matter has now been sorted!

Please do let me know if there is anything else we can do to help :slightly_smiling_face: :unicorn: - Diana