HELP - How to request an IHD

Hi, I moved in to a new House 2 years ago. I was never given a IHD.
How do I request an IHD for my meters, Both Gas and Electric?

Hi @Pbcharlie :wave:

It looks like your 1st gen electricity smart meter is not yet connected to the new smart network. Therefore we wouldn’t be able to supply you with an IHD yet, as it wouldn’t be able to be connected to the meters.
We are in the process of getting your meter connected, so once it is, we can look at getting an IHD sent out for you. In the meantime I have added you to our IHD waiting list so we can speed the process up a bit once your meter is compatible.

-Luke :bulb: