Help with ongoing refund/credit problem

Hi there,

I’ve been in a long and boring conversation with your support team about the large amount of credit on my account since November last year.

At no point did anyone tell me it was an option to get it refunded to my account!

Please can you do so? With interest if possible. Not happy about this as you can imagine.

Thank you,


Hi James,

I can refund the credit to your bank account although we do not offer interest on credit amounts. Apologies this was not mentioned sooner,I was looking to check up on why this wasn’t mentioned sooner, is it the same email address as is on this account you’ve been sending from?