Help with Prepay Gas Meter

Hey, really need some help here! My gas metre is in ground outside my flat and I think some rain/snow has got into the card slot (it does have a cover on it) but now it won’t read the card (card is fine, can top up and works in PP machines).

I should have topped up before the snow but forgot, any tips/advice?


Hey @samk,

If your meter is water damaged and not working, please can you call through to our emergency team on 0300 303 0635 if you haven’t already? You’ll also need to ensure your meter box is secure and water tight so the meter is safe from being affected again.