Hey there @yoda and @clive1984, thanks for both your comments and I’d be more than happy to give you some answers regarding the double payment. Your old suppliers should only be charging you for energy up to the day that you switch to us. Sometimes, payment schemes can mean that a payment goes out right before you switch to us since they haven’t received readings to close the account yet. This can cause some customers that switch over to us to be charged twice when they swap over.
When you give us your first meter readings, we will send them through to your old supplier who will then generate a final bill and refund you any credit left over.
At Bulb, we take upfront payments which means, exactly like you said Clive, the money you pay will be for the next month’s energy usage. At the end of the month, you will be billed for your energy usage with any money left over remaining as credit. The reason we take upfront payments is so we can buy energy earlier and pass the savings onto our customers