People use more energy in the winter. It’s darker, colder and it’s just nicer to stay inside with the heating on, TV turned up loud and hot chocolate simmering away. During the warmer months, you build up a bit of a buffer so that your winter payments can stay the same, even with this higher usage.
Members who join us between July and March don’t have a chance to build up this buffer, though. If you joined during this period we increase your monthly payments from October by 20% so you don’t fall into the red. We only do this for your first winter.
Your unit rates remain the same
Your price of your energy remains exactly the same per kWh. Turning the lights on for an hour doesn’t cost more than before. It’s just that people tend to have them on longer during winter.
Only during your first winter
In April, we’ll permanently drop your payments back to the normal amount. And since you’ll have plenty of time to build up a buffer over summer you won’t have to have higher winter payments again. Bonus.
If you don’t want higher payments…
If you think that you won’t use more energy during winter just let us know. We can tweak them for you, and then keep an eye on them so that you don’t end up in the red.
We hope this isn’t a surprise
We don’t ever want something like this to come as a surprise. We’ve put information about the winter uplift on our website and in your welcome pack when you joined. And if you joined through a partner’s website then they should have made it clear too. But if it wasn’t clear, please let us know so that we can improve for future members.