Higher reading given for gas meter

In May I submitted my first meter readings to you : Gas 1458 and Electricity 2031.
Today I have taken readings to submit again : Gas 1483 and Electricity 2214. But I cannot submit Gas as it saying my May reading was 1987 which is incorrect. Please advise

Hi April

Bulb will reply on Monday morning when their Customer Service reopens at 9:00am so expect an answer that day. :slight_smile:

Hi @April2018 We sent off your reading but it wasn’t accepted as your reads were not inline with estimates from your previous supplier.

The difference is quite large, so we need to see we’ve switch the correct meter. I’ve emailed your for a photo of your gas meter, just respond to that and we will get this corrected for you!