Home Display and top up

Hi
Yesterday they put the home display meter but I know that I need the top up meter. How works? I have not any menu in my meter reading
Thanks

Hi @sarahdida3 :wave:

Did you have a smart meter installation at your property yesterday? If that’s the case, the installed meter will be a credit meter rather than a top-up meter.

If you can’t see the ‘submit meter reading’ option in your Bulb account menu, this is because your smart meters should transmit your readings automatically going forward. :slight_smile:

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Hi Jim
Yes yesterday I had my smart meter but they told me that i need to have a top up meter and I don’t know why they gave me this kind of meter.
Thanks for your answer

Hi @sarahdida3,

It might be best if we discussed this over email so I can take a look into your account to see what’s happened.

I’ll drop you an email now and we can go over what we need to do. - Sam