How can I be over £800 in credit, and not be advised to lower my monthly payments?

How can I be over £800 in credit, and not be advised to lower my monthly payments, as they state they will

How can I be over £800 in credit, and not be advised to lower my monthly payments, as they state they will

From one customer to another, if you go to your "Account & tariff info) page at: https://account.bulb.co.uk/dashboard/personal-details and select “Edit payment settings” you will be able to reduce your DD down to the minimum of £5 per month, this will mean your credit should easily see you through the winter months.

As to your actual question, sorry I don’t know the answer.