I have filed a complaint as the contact situation has gotten horrendous since two years ago.
Takes over 10 mins to get through to anybody. Even emails are automated responses and it takes an actual human days to respond. Now the company and clientelle is expanding, seems there is no time for loyal customers.
I am hoping to stop paying into my account as I already have a lot of credit left in it. Payments were stopped from May until September so I emailed to stop them last month.
They said they needed readings before doing so. I obliged. Nobody responded to me quickly enough so yet another £100 went in the other day and I didnt want it to.
Apparently my May meter reading was incorrect so I sent a picture of my Nov one to prove the most recent one was correct. Cue automated response.
What the hell is happening to the company? I used to refer friends all the time. Now I would rather they not have the issues I am having now.