How can I contact Bulb?

If you’ve got a question about Bulb or your Bulb account, the best place to start is our Help Centre.

Here you can find all the most frequently asked questions and how to get in touch with us.

We’re all in the office between 9am and 6pm, Monday to Friday. Our community is available 24 hours seven days a week, so if you need help at 2am on New Years Eve then that’s your best bet.

Our office is based in London, our address is 155 Bishopsgate, Spitalfields, EC2M 3TQ

I’m worried your quote is too low …! If so, it could mean a big bill further down the line to ‘catch up’ with payments. You haven’t asked about my energy usage, so how do you know how much I need to pay each month? Thanks.

Hi there @goodgolly, the quote that is shown after asking for the postcode, type of house and bedrooms is a basic quote. To get a detailed quote there is a part of the switch form where you can enter in usage details. If you are unsure of how to get this accurate quote don’t hesitate to call us at 0300 30 30 635 and we will help sign you up on the spot :slight_smile:

Hello,

I wanted to switch to Bulb for a combined contract for gas and electricity. Unfortunately, the electricity was blocked by a previous company, which I am in the process of dealing with. However, this month money was taken for gas and electricity rather than half the tariff (for just gas) as was agreed last month while the previous supplier was being dealt with.

@hannah2296 I’m very sorry about that. I have refunded half of the latest payment you have made and ensured that payments from now on have been halved. Please let us know if you need any help or advice on how to clear the objection. The refund will be with you in 5-10 working days, Thanks, Laura

@lauram Thank you for sorting that out!

You link to LiveChat doesn’t seem to work…I submitted two questions to your customer service team yesterday abut am yet to get a response. Please can you let me know when you will get back to me on my queries? Thanks

@emmab Sorry you were having problems with our Chat. I can see that Kristine has now responded to your email, glad we could help :slight_smile: Anything else please let us know.

If I recommend your energy for my 10 friends and 10 of my friends will switch to you so then I receive 500 pounds?

And how to use a chat line? I can’t find it, thanks

@nokia3510 That’s correct, if you manage to refer 10 friends the £500 is all yours! To use the chat line - go to bulb.co.uk, click ‘help’ on the top right, and a chat box will appear on the next page!

Hi! I just switched to Bulb but my previous supplier told me that there is a discrepancy between Bulb’s meter reading and theirs, so they want that Bulb send them an amended meter reading. What should I do?

Hi @Stefano, I’d recommend giving them a ring on Monday and I’m sure they’ll be able to sort this out for you (0300 30 30 635).

Hi @Stefano Please could you send us over another set of readings? You have a two rate meter and it seems the readings have been transposed, so they’ve been entered on the wrong registers.

The best way to sort this would be to call on 03003030635 and we can talk you through what we need to do.

Thanks,
Sam

Please be advised that I referred a friend without going through the site. He is Mr Jonathan Wilson. This was done on 27th December 2017. I would like to claim my reward please.

Hi @colinlees, the referral offer is technically not applicable to those you refer without using your personalised link, however I suspect Bulb will be able to manually add the credit on for you.

@colinlees unfortunately Jonathan signed up via uSwitch so we can’t offer any referral credit this time. Owen

Does Bulb operate an Economy 7 tariff?

Hi @drpaulht, Bulb do indeed offer Economy 7.

Bulb, are you having issues with email currently?

I emailed help@bulb.co.uk on 28/1, and followed it up yesterday. Both are yet to receive any reply or confirmation of receipt / being addressed.

This is in contrast to correspondence back in November that received replies within a day.