How can I contact Bulb?

@Frank, I suspect that as the >150k members they’ve had join recently have all had a couple of months to discover issues, Bulb are a little snowed under with emails and help requests.

@“Jenny at Bulb”'s comment here suggests they’ve been having issues keeping up.

@Frank I can see my colleague Selina has been in touch on email. Let us know if we can help with anything else :slight_smile:

Hi there
Can I add my spouse’s name to my bill?
Thanks

Hi @DavidVega - If your spouse and yourself can get in touch via email (help@bulb.co.uk) or on the phone (0300 30 30 635 from Monday to Friday (9:00 am to 6:00 pm)), with their permission, we can add their name to their account.

I’d like to livechat but can’t find the blue circle at the bottom of my screen - either pc or ipad.

I'd like to livechat but can't find the blue circle at the bottom of my screen - either pc or ipad.

Click “chat with us” at the bottom of this page https://help.bulb.co.uk/hc/en-us

@k_b if you go to our help page, you should be able to find out little chat bubble in the bottom right corner :slight_smile:

I am reall disappointed…moved from Brirish Gas …was told the prepaid smart meter will switch automatically to credit mode. After chasing electric meter changed and Gas still no sign of any Engineer, when promised. The elderly mother living in the property…this is unacceptable…was promised this will be done today…when I call get a message…sorry you just missed us…when it is within your openining hours. I think you have my number and isconnecting it. somebody needs to look at it urgently other wise I will have to put complaint to ombudsman.
Regards,
Pooja ramchandani

Hi, I am moving into a new house on Friday and I wanted to use bulb. I’ve just signed up and it said that you will start supplying me on 25th March. But I want to have you from the 8th March - is this possible?

@FrancescaH

You need to open an account with whoever supplies the house now who will cover that initial period.

https://findmysupplier.energy

Can I use a sign up link posted on Facebook by someone I don’t know? (The £50 Cashback offer)

Can I use a sign up link posted on Facebook by someone I don't know? (The £50 Cashback offer)

Yes. Although they shouldn’t spam their links.

I’m happy to send you a link if needed.

I’ve just tried to sign up, the last page didn’t complete and it said that you couldn’t find my address! I have an email asking me to send a photo of my meter. What will happen after I send the photo? Will you still have my bank account details even though the page the details on is still showing? :frowning:

Can I use a sign up link posted on Facebook by someone I don't know? (The £50 Cashback offer)

Yes. Although they shouldn’t spam their links.

I’m happy to send you a link if needed.

I hit ‘back’ on the confirmation page and changed my address (my address shows up as two different wordings on those searches sometime), the application went through fine that time. I’ve informed you of this by replying to the email that was asking me for you photo.

Can I use a sign up link posted on Facebook by someone I don't know? (The £50 Cashback offer)

Yes. Although they shouldn’t spam their links.

I’m happy to send you a link if needed.

I've informed you of this by replying to the email that was asking me for you photo.

Do you realise you are on a public forum rather than in personal contact with Bulb?

I do yes.

I've informed you of this by replying to the email that was asking me for you photo.

Do you realise you are on a public forum rather than in personal contact with Bulb?

I do yes.

The point of my original comment is that you need to contact the Bulb team direct of your circumstances, only Bulb can specifically give you a definitive answer relating to your query, The vast majority of individuals on this forum are Bulb customers so none of us would know if “WE” still had your bank details for example…

How can |I contact Bulb customer services by phone, their advertised number is disconnected!

How can |I contact Bulb customer services by phone, their advertised number is disconnected!
Working fine here.."Thanks for calling Bulb. We're answering calls in about 2mins at the moment"

I have just put £5 on my electric and I’m still showing in debt