Hi, I hope I’m asking the right question in the right place. I have written to Bulb 4 times and once to their Complaints department but have received no reply.
I provide a meter reading just before my bill is due, but Bulb is still billing me by using their estimates which are listed UNDER my own readings on a bill. I live alone on an extremely low income and £5-10 extra per month on electricity that I haven’t used causes me a lot of stress both financially and emotionally.
Has anyone had the same problem, and does anyone know how I can get Bulb to stop doing this on my account?
Many thanks for your help.