How can I request a refund?

Hi ,
I’m also trying to request a refund first I get told no on the chat because my statement needs looking at , then a few days later I get a yes but upon trying to action this the lady told me she couldn’t do it right now as the statement was being amended and this would take possibly two days . Today I get told I’m not eligible for a refund when I have £2000 in credit I don’t want a refund on all of it as I want to leave some in the account incase it’s needed I’ve sent in recent readings so why can I not get a refund ?

Hi @kat15 :wave: Welcome to Community,

I can see you have been in touch over email and the issue is being dealt with there for you. My colleague should be able to deal with any questions you might have.

– KT :bulb: