I joined Bulb on 12 September of this year with a starting reading of 5198. I made first payment of £37.50, the amount they calculated prior to me joining (single person, one bedroom flat), which seemed accurate going from my previous usage/costs. I upped my direct debit amount to £40 straight away and changed the date of payment to the 1st of each month.
I have had 2 estimated readings from Bulb, the last of which 6023, and an email telling me my account is £125.19 in debit. I have just had a look and my actual reading is 5555, which I have submitted.
How can Bulb have overestimated my usage so much without any pattern having been formed, when the only indication they could have had of potential usage was the information I gave prior to joining from which they calculated my £37.50 payments? I obviously appreciate just because I am a single person living in a one bedroom flat doesn’t necessarily mean I am not cooking or doing washing or heating my flat all day, but thankfully this isn’t the case.
Also, can someone please advise how often I can expect someone to come so I can have my meter readings to be taken seeing as, unfortunately, I appear to have the wrong type of smart meter.