Both gas and electricity meters differ slightly as there are various types.
- Submitting a Reading
- Which meter is which?
- Smart Meters
- Reading Smart Meters
- Reading Gas Meters
- Reading Electricity Meters
- How often will a meter reader come?
Submitting a Reading:
How do I know which meter is which?
The easiest way to tell your gas and electricity meters apart from each other is to look for “kWh” on the front of the box. This will only show on the electricity meter. This stands for kilowatt hours. On the gas meter it will measure your usage in different units, so it will say either m3 or ft3.
If you aren’t sure which are your meters and which are your neighbours’, get in touch. We’ll look up the serial numbers written on the front of your meters.
Smart Meters:At the moment, suppliers can't read other suppliers. smart meters remotely. This is being worked on by the regulators, but we can't say for sure when we'll be able to remotely read other suppliers' smart meters.
We understand that reading smart meters isn’t as simple as it should be so we’ve got some instructions below that should help you out. We only require non-decimal digits for all the readings. You’ll always be looking for a number followed by “KWH” for your electricity reading and a number followed by “M3” for your gas reading.
If your smart meter has:
Press 9 on the keypad until you see ‘IMP KWH’ and a reading with ‘kWh’ on the side, this is your electricity reading. For gas, you will see ‘VOLUME’ and a reading with ‘m3’ on the side, this is your gas reading.
For economy 7 meters, press 6 on the keypad until you see ‘IMP R01’ followed by 8 digits - this is typically your night/off peak/low reading. Press 6 until you see ‘IMP R02’ followed by 8 digits - this is typically your day/peak/normal reading. For both readings we only need the non-decimal numbers. Some meters only display day readings during the day, and night readings during the night period.
a green button ‘A’:
This is the electricity meter, press the green button until you see ‘TOTAL ACT IMPORT’ until a reading appears, this is your electricity reading.
red and black buttons:
Press the red button until you see ‘CREDIT ON’ followed by ‘METER INDEX’ and then readings. For the electricity it will show ‘kWH’ and for gas it will show ‘m3’.
The screen will cycle through readings, you will need to take the reading that starts with R1, this is your electricity reading.
If you are ever unsure of how to read your meter, give us a ring on 0300 30 30 635 or email a picture of your meter to email@example.com and we’ll be able to help.
Reading Gas Meters:Meter reading is 00254. Write down the 5 numbers shown from left to right. Ignore the number(s) after the decimal point which may be shown in red.
Meter reading is 2988. Write down the 4 numbers shown from left to right. Ignore the number(s) shown in red.
Meter reading is 6456. Read the four dials from left to right along the bottom row only. When the pointer is between two numbers, write down the lower number. So if the pointer is between 9 and 0 write down 9.
Reading Electricity Meters:Meter reading is 07220. Write down the 5 numbers shown from left to right. Ignore the last number(s) which may be shown in red.
Meter reading is 56315, 27457. For both top and bottom rows, write down the numbers shown left to right. Ignore the last number(s) which may be shown in red.
Some two rate meters only have one digital display and they either flash up the different rate readings in a cycle or you need to press the button to make the display cycle through the readings for each rate.
Meter reading is 76416. Read the first 5 dials from left to right, ignoring the dial marked 1/10. If the arrow is between two numbers, write down the smaller number. This includes is the dial is nearly at the next number,
If there are more spaces in the MyBulb form than you have dials, just leave any preceding boxes as zero. For example, if you have 4 dials, but are asked for 6 numbers then put in two zeros and then your reading.