How do I read my meter and submit a reading?

It’s not a big deal, I’d recommend sitting in the sun instead.

That said, gas was easy, write number in field, So it’s not obvious why electricity needs tellytubby style individual digit entry boxes at all, with or without leading zeros.

Well it’s the little things that make the difference, so lets look at getting that changed. Because, why wouldn’t we?

Thanks for sharing great knowledge. I also wants to share those steps with you:-

To read dial gas meter we have to follow below mentioned steps:-
-You have to read the dials from left to right.
-Do not read any large or red dials.
-If the pointer is between two numbers, write down the lower number.
-If the number is between 9 and 0, use 9.
-If the pointer is exactly on a number, write it down and underline it.
-If any of the underlined numbers you have written down are followed by a 9, you’ll need to take one away from the number you’ve underlined.

To read dial electricity meter, below mentioned steps is to be followed:-
-You have to read the dials from left to right.
-If the pointer is between two numbers, write down the lower number.
-If the pointer is between 0 and 9, use 9
-If the pointer is exactly on a number, write it down and underline it
-If any of the underlined numbers you have written down are followed by a 9, you will need to take one away from the number you’ve underlined.

Well it's the little things that make the difference, so lets look at getting that changed. Because, why wouldn't we?

:slight_smile:

fwiw I’ve just filled in my second meter reading. Not only are the pointless leading zeros still there, on both electricity and gas pages, but also I’m now being told that I’ve done it all wrong

apparently because the decimal point is in the wrong place, but that’s under your control not mine.

@corvus, getting things like this changed takes a wee while. Our road map right now is heavily focused on making our referral programme as good as possible, so we haven’t had a chance to slot it in. It’s still a great idea and we will do it. It just takes a little while is all.

That message comes up if your reading is quite a bit different to what the energy industry tells us they’re expecting. It doesn’t mean you’ve done anything wrong at all, it just needs a quick double check.

Cheers,

Will

We just moved into a new house with smart meters that were put in by Eon and don’t give a clue on how to read them - they are ‘Liberty’ Secure meters. I googled this and found a really helpful video of a chap showing how to take a reading by pressing the little ‘9’ button - https://youtu.be/Q7lHdQaJFOw

Thanks @katetiler great find,

And, fun fact, I know him! I’ve met Flaxvert and Miniflax a bunch of times. I’ll have to let him know that he’s getting more famous.

Thanks Will. It seemed really incongruous for a company with your ethical creds to be doing business with a company tangled up in Human Rights abuses, so I'm pleased that this will be coming to an end. Thank you for your reply.

Hi @iyas, a quick update on this; the sale of G4S’s Utility Services completed on the 28th Dec, so we are now using Morrison Data Services for our meter job needs.

All the best,
Will

Hey guys,

I have two electricity meters like you mention in this post - but I’m unclear which one to submit on My Bulb? Should I submit both or one (if so which one)?

Cheers,

Max

Hi @max

We understand that first meter reads can be a bit tricky! If you (or any other members) are unsure how to read their meter just take a couple of photos of the meters and email them over to help@bulb.co.uk and we can advise on how to take a read.

Thanks!
James

OK thanks James - will do. I know how to read it but just don’t know how to submit both of them - but will email.

Max,

Roger that. We are just getting this sorted out and will email you today.

Thanks
James

It would be helpful if you could really spell it out on this page whether the first reading from a two rate meter is the day reading and the second for the night. I’m assuming that is the case but it wasn’t clear and I’ve had to look a bit to try to find that out without success. Just needs spelling out for idiots like me!

Hey @switchtorenewables, the frustrating answer is “it depends”, as every meter is different. Usually the first is rate1/day/normal. So go for that. If it’s wrong, the energy industry will flag it to us and we’ll look at it and correct it. If you’d like more information about your meter then just give us a buzz on 0300 30 30 635 or email in a picture of your meter.

With my economy 7 meter i figured the currently displayed rate would be the active one, however it was day and displayed rate 2 lower than rate one and we have no storage heaters so you’d think the day rate would be higher.
First utility website has a page about doing a timed slave check dieting daytime hours to see which rate changes which is a good idea!

Only joined Bulb today. So glad to hear you no longer use G4s. Worked as a meter reader with Scottish Power for 14 yrs before being taken over by G4s. Awful company with shabby practices.

Followed your advice about how to read my smart meter to obtain electric and gas reading but it did not work however I did obtain some information but fear it is not what I need.

Hi @keithcyrilgoodall, could you please send some photos of your meter in to help@bulb.co.uk? I will then be able to advise further and arrange a replacement if necessary.

Thanks
James

I have just switched to Bulb and am submitting my meter readings.

How do I submit a reading for a second Electricity meter?

I live on a farm and we have two electricity meters.

Many thanks.

Hi @phil2967. We are working on getting second electricity meters functionality added to MyBulb, but for the moment, if you could please email in the second reading to help@bulb.co.uk or give us a call on 0300 30 30 365, we can get that entered for you. =)