How do I reduce my monthly payments?


I will like to reduce my monthly payment from £41:03 to £25.50.

This is because I just discovered that the initial payment was too high compared to what the previous tenant (who has a much bigger family than myself) was paying to the current supplier, EDF.

Hi @Fikki,

You should be able to do this by logging into (click ‘Sign in’ in the top right corner) and select ‘Payments and Statements’ and change your monthly direct debit amount that way. Remember that winter is coming (if not arrived) and the bills over the next few months will be higher than the last few because of heating - so don’t reduce your payment too low (and ensure you keep providing meter readings).