How long does a refund of credit actually take?

I requested a refund of my excess credit and it was initiated on the 2nd of July, it’s now been 10 WORKING days and nothing has appeared in bank. This just seems like an excessive amount of time?

Hi @bush Sorry about the delay. Refunds need to be authorised, and this is the main delay in making them. I can see that this refund has now been made.