How long does credit take to transfer?

I moved over to a smart meter 10 days ago, I had £80 credit on my old pay-as-you-go meter (which I was lead to believe) would be transfered across to my new smart meter balance within 5 days.

Still waiting and have emailed Bulb to ask, but they are not getting back to me…

Hi @jody22 :wave: Welcome to Community

I can see you’ve been in touch on social media and your issue was resolved but please let me know if there’s anything else I can help with :slightly_smiling_face:

–KT :bulb: