I’m confused. I’ve been in touch will Bulb on several occasions now to fix the problems with my account and each time get assured it will be dealt with swiftly. Each time…it isn’t.
I started with Bulb on October 24th 2018 and had half-hourly reads from my previous supplier (smart meter) which have been given to Bulb several times. Yet still my old account cannot be closed with the previous supplier as the readings “do not match up”. On investigation, Bulb have supplied my previous night rate as my Day Rate and my TOTAL read (Day plus Night) as my Night Rate to the previous supplier. I wonder why they don’t match?! Despite being told this and supplied with screenshots of my previous meter reads going back quite some time, it is still not sorted.
Then they install a new meter (as the smart meter is not supported meaning I got no heating and minimal hot water!) later the same month (30th October I think). The technician who installed it didn’t take both of the old meter readings (fortunately I did) so again they are struggling to work out the reads from the old meter. Another failure highlighted several times now with correct readings supplied again each time…nothing done.
Finally, the icing on the cake. Remember, my new meter was installed in October last year. In my July 2019 statement my meter read was apparently “0” for both day and night on the date of April 24th. You can imagine the bill that statement!!! I basically am being charged for my entire winter usage again! And apparently none of my monthly payments are reflected in this bill (as if I haven’t been overpaying every month as I won’t ever let my account get behind). Again, informed the staff and no change.
At what point do I take this further? Who can I complain to who might actually listen and do something about it as Bulb don’t seem to care that much?