The email I was sent last week telling me prices were increasing tells me my energy will cost “£-175.95” month more - clearly something has gone wrong somewhere there! I am hoping it is more than just the additional of the minus and that the correct answer is not that my bills are shooting up by £175.95 per month! Please can I be sent the correct figure.
Hi @sandysmama - I believe that might just be an admin error or an issue with feeding your monthly usage with the new prices, not to worry, I doubt your prices will be increasing that much!
I estimate the prices will be going up by between 5 - 7% of your usual monthly costs, email email@example.com if you have major concerns.