How-to #3: How to apply for exit fees

In case you didn’t already know, Bulb will cover your exit fees from your previous supplier, up to the value of £60 per fuel. Here at Bulb, we understand that exit fees might put some people off switching, which is why we don’t charge them and, better yet, we reimburse you for them from other suppliers. This means anyone can get cheap, green energy with us without having to pay those pesky exit fees.

Some suppliers charge exit fees when you switch

When you switch suppliers, your old supplier may charge you exit fees for ending your contract with them before it officially expires. Sometimes they can also be called ‘contract cancellation fees’ or ‘early exit fees’ too.

If you leave your previous supplier with more than 49 days left on your contract, they might charge you for this . Your monthly statements from your supplier should tell you if they will charge you exit fees should you want to leave before you complete the contract. If you’re not completely sure, it might be worth contacting your supplier to double-check this before you switch.

You’ll be able to see something like this on your statement:

How this looks and is displayed will vary between suppliers, so if you’re not sure, your supplier will definitely be able to let you know. Also, My Utility Genius has a page which provides example statements for some suppliers, so you can see where you should be looking for any potential exit fees on your statement.

You can get a refund on your exit fees through your Bulb account

On the day you switch to us, we’ll send you an email which has a link in it, where you can upload proof of your exit fees from your previous supplier. It should look a little like this:

As it can take up to 6 weeks after you switch to get your final statement from your old supplier, you won’t yet have your final statement when you receive this email. Don’t worry though, you’ll still be able to use this link when you do get your final statement through.

When you click the link in the email, it will take you to the following page, where you’ll see this:

The rest is super simple:

Select who supplied your electricity from the drop-down menu

If you have gas too and your gas was supplied by a different company from your electricity, you can untick the box that says ‘My gas and electricity came from the same supplier’, and this will let you select a different gas supplier.

Enter the total exit fee amount

Bear in mind that it could well be one exit fee for your electricity and another for your gas, so make sure that you enter the total amount you paid.

Upload your final statement

Any exit fees will only be charged to you on your final statement, so this is what we’ll need you to provide to us, so that we can reimburse you.

Here’s an example of where you’ll see this on an example statement:

Please make sure that the photos or documents you send us have your address, bill date and exit fee charges clearly displayed. It’s always best to send us all the pages of your final statement if you can so that we’ll definitely have everything we need.

You can either upload photos or a copy of your final statement, where it shows the amount of exit fees that you paid. We accept common picture file formats (.png, .jpg) for if you’re sending pictures of a paper statement, but we also accept .pdf files, for when suppliers send over your final statement digitally. You can send up to 10 files, so you can upload each page as an individual picture if you need to.

Once you’ve submitted this, you should get a confirmation email to confirm that we’ll process this for you and that this credit will be added to your Bulb account in 2 days.

Exit fees for Pay as You Go members

You won’t be able to get a refund on your exit fees through your Bulb account if you’re a Pay as You Go member. However, it doesn’t mean you won’t be able to get them back - you’ll just have to contact us directly about this.

Top tips

We only reimburse exit fees for residential accounts. Unfortunately, we can’t reimburse exit fees for business accounts.

We will only reimburse you for the fees charged for ending your contract with your previous supplier - you’ll still have to pay your final statement to them for any energy you used before you switched over to us.