How to print statements needed to be used for proof of address?

Trying to print statements which shows my address not not possible! The statment show the amount I paid and just my name not the address or my partner name on it, that can not be used as proof of address!

Hi @Dritan ,

When you download a statement from your account ( ‘Payments and Statements’ and select a ‘Download Statement’ option), it should give the account holders name and address on the top left of page 1 (at least it does on mine). Is this not the case on yours?

Hi there @Dritan all of our statements should list your name and address on the front page at the top, though I should mention that your first statement won’t be produced until a month after you join us, so if you go to try and download one before that point there won’t be any there, if that’s relevant. If you’re having trouble printing them off we can also print you one in the office and post it to you.