I can't find the live chat link

I cannot find the live chat.

The help document says:
“To chat with us, click on the blue circle in the bottom right of your screen.”
There is no blue circle.

On the help page https://help.bulb.co.uk/hc/en-us there is an icon that says “chat with us” icon, but this doesn’t open a chat window. It’s just a mailto link: hssdhebt@inbound.intercom-mail.com
(this was before 6pm)

How does one start live chat? Please provide a URL.

@alxg, On that page it should appear as a smiley chat icon in the bottom right.
Help Page

If you’re blocking scripts or similar on your browser, I believe the chat is powered by Intercom so make sure that intercom.io and intercomcdn.com are allowed.

If you then still don’t see the icon, what browser are you using, and on what operating system?

Hi @alxg, @mowcius has asked some great questions it sounds like it may be an issue with your browser. I’ve attached a screenshot with some options highlighted that would normally open up our chat facility for you https://help.bulb.co.uk/hc/en-us