Good morning,
The top up app isn’t working right now… i have never received a card so how can i top up in situations like this? I’ve emailed saying I haven’t received my card but never heard anything back or got a card. So what do I do I’ve tried calling but there’s no one on the lines this is completely stressful.
Hi Sharon 
I’m sorry to hear about the difficulty you’ve had while topping up. I’ve had a look into your account via the app and it seems like it’s now all up and running as it should be. Are you now able to top-up via the app?
I have requested for a new smart pay as you go top-up card to be sent to you and this will be with you in 3-5 working days. If you have any issues topping up online before your smart pay as you go card arrives please let us know as we can generate a code you can take to the shop to top up your meters.
If you have any other questions please let me know.
–Luke 
Thank you all sorted now.
Kind regards
Sharon