I dont want to cancel bulb

I got an email today to say I have not used any electricity and I will be refunded the credit. Also wished me well with new suppliers.
I have not cancelled Bulb and wish to stay with Bulb so do not want anything cancelled. Also find it hard to believe I’ve used no electricity.
Please help

This is a customer-oriented forum.
Best to contact Bulb - details via the “Help” link on this page - and they’ll be able to sort it.