Running out of options / places to ask, aside from here. Next step is leave and go via the ombudsman.
I am now at day 40 on waiting for an email response, with other responses being one line answers that don’t provide any detail (do I get 4 x £10 for the horrendous response time now?).
I have not been billed since the day my smart meter was installed. I’m a good £600 or so in credit, but with limited context as to what my ‘actual’ balance should be.
I don’t get why it’s so hard… It’s an utter shambles, to be honest.
Please @William_at_Bulb, help. I love the company, I’ve referred a lot of people, but I’m going from one of your most positive supporters to a detractor.