I need an electric key for the top-up

I received only a gas key.
Could you please send me also the electric key?
Thank you.

Try phone or chat, should be able to give you code to change your old key.
Do NOT email as response takes to long.
In the meantime your old key will still work

Hi @jonkochmd,

Your gas and electric key will be sent separately - so they won’t necessarily arrive on the same day. You’ll often find that either the key or the card, will arrive on the day of your switch.

I’d imagine that your electricity key is still on it’s way. If you haven’t received it in the next couple of days, please could you drop me a message? Thanks.