I need to cancel this switch please help

I want to cancel my switch please ik really confused about this provider
When I tap the cancel switch it doesnt do any thing I have 3 months old baby and a 3 year old this provider doesnt suit me at all

Contact your current supplier and get them to refuse the switch

Hi @atiqa309

You switched to us on 20/01. If you are having issues topping up please call us for immediate assistance on 0300 30 30 635.

Best,
Mel