I want a refund

I have been denied a refund even though there is a significant credit on my account. I have submitted metre readings this week. I can’t get anyone online as it says no one is available. Please provide me with the requested refund.

Hi @sineadcregan - welcome to Community :wave:

We have to keep enough credit in your account to cover next month’s payment as we take payment in advance.

I can see you’ve since requested a refund of £212.69, which will be with you in 3-5 working days.

– Meg :bulb: