I want to pay my bill!

My account is £79.51 in debt. I want to pay my bill and set up a direct debit. This is apparently not straight forward with Bulb if your working hours mean you can’t call between 9.00am and 9pm on a week day - which I can’t. I am very frustrated!

The website is hard to navigate and doesn’t have obvious headings like ‘pay your bill.’

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My account is £79.51 in debt. I want to pay my bill and set up a direct debit. This is apparently not straight forward with Bulb if your working hours mean you can't call between 9.00am and 9pm on a week day - which I can't. I am very frustrated!

The website is hard to navigate and doesn’t have obvious headings like ‘pay your bill.’

If you are a Bulb customer don’t you already have a direct debit set up with them?

Im over £280 in bebt and pay £120 a month yet can seem to lower bill no matter what i try. Help

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If you are a Bulb customer don’t you already have a direct debit set up with them?

Some people have been setup with card payments initially. When I joined, I was setup with a card payment initially, then I phoned Bulb and got them to change to direct debit.

My account is £79.51 in debt. I want to pay my bill and set up a direct debit. This is apparently not straight forward with Bulb if your working hours mean you can't call between 9.00am and 9pm on a week day - which I can't. I am very frustrated!

The website is hard to navigate and doesn’t have obvious headings like ‘pay your bill.’

Are you able to login to your Bulb account? The payments details are within your account, and the payments are taken monthly.

(I’m only a customer)

Hi @Katepaddy10 If you cannot call us between 9 and 6 to pay by card, you can pay by bank transfer. I have emailed you the details.

Im over £280 in bebt and pay £120 a month yet can seem to lower bill no matter what i try. Help

@MrsH If you would like to make a one off payment, or increase your monthly payments, you can do so on your Bulb account

I should not have too when i have given readings but won’t let me half the time as lower than the previous, i dont have a clue these meters and just want an easy life, with 2 disabled people who have challenges esp regarding electricity and keeping lights on. Surely there has to be some help out there

I should not have too when i have given readings but won't let me half the time as lower than the previous, i dont have a clue these meters and just want an easy life, with 2 disabled people who have challenges esp regarding electricity and keeping lights on. Surely there has to be some help out there

It sounds like you’ve made a mistake with a previous meter reading if the current reading is lower than what you’ve given before. I know you say you “don’t have a clue with these meters” but perhaps you’re making it more difficult than it really is - it’s just a matter of reading the numbers and copying them into the online form.

Given your situation perhaps this will help you - https://help.bulb.co.uk/hc/en-us/articles/115001233052-What-support-services-does-Bulb-offer-to-our-members-

I should not have too when i have given readings but won't let me half the time as lower than the previous, i dont have a clue these meters and just want an easy life, with 2 disabled people who have challenges esp regarding electricity and keeping lights on. Surely there has to be some help out there

It sounds like you’ve made a mistake with a previous meter reading if the current reading is lower than what you’ve given before. I know you say you “don’t have a clue with these meters” but perhaps you’re making it more difficult than it really is - it’s just a matter of reading the numbers and copying them into the online form.

Given your situation perhaps this will help you - https://help.bulb.co.uk/hc/en-us/articles/115001233052-What-support-services-does-Bulb-offer-to-our-members-

Or like mine, it could be a newly installed meter, the readings will be lower than the previous one in that case too.