As per others on here, I am in credot, but due to trusting their system and not cjecking, I am actually£1140 in credit after being a customer a few years.
I have requested a refund by contacting email@example.com but other than an automated response, nothing!
I have reduced my payments to £5 per month and estimate that I will break even in just under 2 years! I wonder if my refund will be processed first!
I have chased the refund again today and if not provided have the dilema of switching suppliers and would I ever get my money back?