If my account is up to date

I’m whist enquiring if my account is up to date or if a payment is waiting to be made thank you

This is not a Bulb service desk. You’re posting on a public forum for customers.

Hi @Kaylie1991

Looks like your payment failed. When this happens, we’ll request it again in a few days time. There are lots of reasons why a payment can fail. Sometimes it’s due to insufficient funds but your bank will be able to give you more details are to why.

Let us know if we can help with anything else!