I’ve recently started the switch with yourselves.
Upon registering my address had to be entered manually. Concerned I emailed the following day…i got a reply ignoring my actual question.
Now you need a meter reading for the switch to complete but my account shows the incorrect address and meter serial numbers, readings and current supplier. I emailed several days ago without a response and now I’m receiving generic emails telling me to complete my meter readings…which I can’t do for the reasons stated above.
My current provider have confirmed the switch from their side so you’ve clearly used the correct address with them.